Privacy Policy

At Moova, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We collect information you provide directly to us when you:

Create an account (name, email, phone number)
Set up a traveler profile (payment information)
Create shipping offers or purchase capacity
Use our messaging features
Make or receive payments

We also collect information automatically including:

Device information and identifiers
Location data (with your permission)
Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services
Process transactions and payments
Send you updates and notifications
Prevent fraud and ensure security
Comply with legal obligations
Communicate with you about our services

3. Information Sharing

We share your information only in these circumstances:

With other users as necessary for transactions
With service providers (Stripe for payments, Firebase for hosting)
When required by law or to protect rights
With your consent

We never sell your personal information to third parties.

4. Payment Information

Payment processing is handled securely by Stripe. We do not store your complete credit card information. Stripe's privacy policy applies to payment data.

Traveler payment information (Zelle email, CashApp ID) is stored securely and only shared with senders who purchase your capacity.

5. Data Security

We implement appropriate security measures to protect your information:

Encryption in transit and at rest
Secure Firebase authentication
Regular security audits
Access controls and monitoring

However, no system is completely secure. Please use strong passwords and keep your account credentials safe.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Delete your account and data
Opt out of marketing communications
Export your data

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, fraud prevention, and dispute resolution.

8. Children's Privacy

Moova is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy, please contact us:

By using Moova, you agree to this Privacy Policy.