How Moova Works

A simple, secure process for sending packages or earning money as a traveler

For Senders

Send packages to Africa affordably through trusted travelers

1

Create Your Account

Sign up with your name, email, and phone number. It only takes a minute to get started.

2

Browse Travel Offers

Search for travelers heading to your destination. Filter by route, travel date, and price per kilogram to find the perfect match.

3

Check Traveler Ratings

Review traveler profiles, star ratings, and feedback from previous customers to make an informed choice.

4

Contact the Traveler

Start an in-app conversation to discuss package details, pickup location, and any special requirements.

5

Receive Payment Request

The traveler sends a payment request based on your package weight. The exact amount is calculated automatically.

6

Make Secure Payment

Pay through the app using Stripe. Your payment is held in escrow until delivery is confirmed - no risk to you.

7

Track Your Shipment

Monitor real-time status updates: Pending Pickup, Picked Up, In Transit, Arrived, and Delivered.

8

Share Verification Code

Receive a unique 6-digit code. Share this code with your recipient so they can confirm delivery.

9

Delivery Complete

Your recipient provides the code to the traveler, confirming successful delivery. Payment is released.

10

Leave a Review

Rate your experience with the traveler. Your feedback helps build a trusted community.

OR

For Travelers

Turn your spare luggage space into earnings on your trip

1

Create Your Account

Sign up with your name, email, and phone number. The same account works for both sending and traveling.

2

Set Up Payment Method

Configure how you want to receive earnings - Zelle, CashApp, or other supported payment methods.

3

Create Your Travel Offer

Post your trip details: route (USA to Africa or Africa to USA), origin city, destination city, travel date, price per kg, and available luggage capacity.

4

Receive Inquiries

Senders will contact you through the in-app chat to discuss their package and negotiate details.

5

Send Payment Request

Use the "$" button in chat to request payment. The app automatically calculates the total based on weight.

6

Collect the Package

Meet the sender at the agreed location and time. Verify package details before accepting.

7

Update Delivery Status

Keep the sender informed: mark as "Received" when collecting, "On the Way" during travel, and "Arrived" at destination.

8

Complete Delivery

Deliver the package to the recipient. Ask them for the 6-digit verification code the sender provided.

9

Get Paid

Your earnings are released: 40% after pickup confirmation, and 60% once you enter the verification code.

10

Build Your Reputation

Collect ratings and reviews from satisfied senders. A strong reputation attracts more customers and higher earnings.

Transparent Pricing

No hidden fees - know exactly what you're paying or earning

For Senders

  • Base Price: Set by the traveler (per kg)
  • Service Fee: 11% of base price
  • Platform Fee: $3.70 - $7.00 (based on weight)
  • Example: 5kg at $10/kg = $50 + $5.50 + $5.50 = $61

For Travelers

  • You Keep: 92% of the base price
  • Platform Commission: 8%
  • Payout: 40% on pickup, 60% on delivery
  • Example: 5kg at $10/kg = $50 x 0.92 = $46 earnings

Safety & Security

Your peace of mind is our priority

Escrow Payments

Money is held securely until delivery is confirmed. Senders are protected, travelers are guaranteed payment.

Verification Codes

Unique 6-digit codes ensure packages are delivered to the right person. No code, no release of funds.

Ratings & Reviews

Transparent reputation system helps you choose trustworthy travelers based on real feedback.

Ready to Get Started?

Download the Moova app and join our community today.